Copyright 2013-2015 Ring Splints By Zomile
TERMS & CONDITIONS
means these terms and conditions;
means the contract incorporating these Conditions which is formed when You place an Order and We confirm acceptance of such Order;
means an order placed by You via email or the Facebook Page for one or more Products;
means all and any information provided by You in an Order or when registering on any part of this Website to include without limit your name, address and card details;
means Ring splints By Zomile
means a user of this Website.
The terms and conditions apply to the purchase of Products offered for sale through this Website and the equivalent terms and conditions for sale through Ring splints by Zomile via email or the facebook page. .
Contact Us if You have any questions relating to these Conditions or ordering the Products generally by using the contact us email.
Description and Availability
We take all reasonable measures to ensure that details, measurements and descriptions of Products given on this Website are as accurate and complete as possible but there may be variations between these and the Products themselves All Products are subject to availability. Bespoke/ custom made items will vary from measurements advertised on the measurement page.
Prices appearing on this Website are inclusive.
The cost of your Order will be the price of the Products ordered plus the appropriate delivery charge outlined in the “Delivery ” section. Prices on this Website may vary from time to time due to fluctuations in Gold and Silver prices. Prices are confirmed at time of ordering.
Placing an order
All orders are subject to being accepted by Us and are subject to availability, approximate guide times will be advised when making an email query. Items not available or custom made items will take around 3-4 weeks to be made and processed.
Orders are processed through Pay Pal. An invoice will only be generated on confirmation of stock availability.
On completion of payment an email will be sent to YOU.
Orders are processed and delivered within approx. 2-7 working days (unless otherwise specifed). Gold and larger orders will be sent special delivey and may exceed the delivery guide time.. Thumb Braces will be sent International Track & Signed- International orders have a No Returns Policy, this excludes damage claims due to Postal damages which will go through the Mail providers claims process.
Silver splint exchanges and refunds are subject to the terms and conditions set out, returned unworn and undamaged.
Gold and gem stone rings are non-refundable and non-returnable as custom made products.
Any Alterations due to error in measuring will incur a small fee.
Correct sizing has to be confirmed prior to ordering . Correct fit is the responsibility of the customer.
A non-refundable 50% deposit will be taken when ordering Gold ring splints.
Gold ring splints may only be ordered after the purchase of a Silver ring splint, to confirm correct size and fit. A percentage of the silver ring will be deducted from the final Gold price. On completion a PayPal invoice will be sent for the remainder. Rings will be sent special delivery next day. *see delivery charges"
Hallmarking splints will incur additional charges.
It is the responsibility of the customer to ensure when paying that the correct address is displayed on Paypal, this is the address where rings will be sent to.
Orders for UK &Ireland
International Orders for Interlock rings & Thumb splints - International Tracked and Signed
You may cancel a Contract and obtain a refund any time within 14 days after receipt of Products by notifying Us in writing and returning the Products to Us (See “Returning Products” below.) Rings must be returned unworn and undamaged.
Gold, Textured and Gem stone ring splints. Which will incur costs for alterations.
NHS, Charities & ACCESS TO WORK- bank transfer account via Invoicing.
We will begin Our missing parcels procedure if your Order fails to arrive within 30 days (UK only) and 20 days (Ireland & International) of despatch and You notify Us in writing. We will investigate your claim and if We are satisfied that the non arrival of the Product(s) was attributable to Us or Royal Mail then a replacement item will be sent out.
Parcels sent as returns to US are the responsibility of the customer. The customer is responsible for the charges incurred for returning items.
Items returned due to incorrect sizing are the responsibility of the customer, as a result additional shipping charges may be incurred.
[email protected] for instructions on returning, exchanges & refunds.
Gold and textured rings are custom made items that are non-refundable and non exchangeable.
Ring splints should be purchased under the advice of a medical practitioner.
Ring sizing/measuring is the responsibility of the customer, additional charges may be incurred due to multiple exchanges as a result of incorrect sizing. See prices and measurements page.
Personal information will be held via PAY PAL, no personal information will be shared with third parties.
means any product advertised on this Website;
means England, Scotland, Wales, Northern Ireland and Isle of Man
means any other Country outside the U.K
During closure dates no orders will be processed.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of Our obligations under this Contract that is caused by events outside Our reasonable control (“Force Majeure Event”).
A Force Majeure Event includes any act, event, non-happening, omission or accident beyond Our reasonable control and includes, in particular (without limitation) the following:-
a) strikes, lock-outs or other industrial action;
b) Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
c) Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
d) Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
e) Impossibility of the use of public or private telecommunications networks;
f) The acts, decrees, legislation, regulations or restrictions of any government.
Our performance under the Contract is deemed to be suspended for the period that the Force Majeure Event continues, and We will have an extension of time for performance during that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which Our obligations under the Contract may be performed despite the Force Majeure Event.
COVID 19 UPDATE
During this time Delivery May be delayed- please expect delays of 7-10 Days